Billing Terms

These Billing Terms explain the fees charged on the TradeHire platform, how and when they are collected, and your cancellation and refund rights. They supplement, and are incorporated by reference into, the Terms of Service. By subscribing to a membership or scheduling an interview, you authorize the charges described below. All amounts are in U.S. dollars and processed by our payment processor, Authorize.Net; TradeHire never stores your full card number.

1. Technician Membership — $10 / month

• A technician membership costs $10 (USD) per month, billed in advance for a recurring 30-day period.
• Browsing the marketplace and applying to jobs remain free. An employer can invite you to a job interview without a technician membership or a card on file; the employer is the paying party. A technician membership is required when you schedule interviews yourself, send quotes beyond the free monthly allowance, or request a mentor call.
• Your card is securely vaulted with our payment processor when you subscribe, and the $10 fee renews automatically each period until you cancel.
• You may cancel at any time from Settings → Membership. Cancellation stops future renewals; you keep access through the end of the period you have already paid for.
• Membership fees already billed are non-refundable, including for partial periods of use.

2. Employer Membership — $100 / month

• An employer membership costs $100 (USD) per month, billed in advance for a recurring 30-day period.
• Unlimited job listings are included with membership, along with unlimited search and candidate communication.
• Your card is securely vaulted when you subscribe, and the $100 fee renews automatically each period until you cancel.
• You may cancel at any time from Settings → Subscription. You keep access through the end of the paid period. Membership fees already billed are non-refundable.

3. Confirmed-Interview Fee — $25.00 per call

• A $25.00 (USD) fee applies for each confirmed interview call conducted through TradeHire. For job interviews the fee is paid by the EMPLOYER only; the technician is not charged for job interviews. For mentor-match calls the fee is paid by the mentee only (the technician who reached out to a master).
• The fee is not charged when you schedule a call. It is assessed after the call takes place, when the platform grades the recording as a completed interview.
• Every call is recorded (with both parties' consent) and analyzed by an automated system that grades whether a genuine interview took place.
• If the call is graded as a completed interview, the $25.00 fee is charged to the vaulted card on file. If the call does not receive that grade, the fee is not collected on that path.
• Once a completed interview has been graded and charged, the $25.00 fee is non-refundable except where required by law.

4. Mentor-Match Call Fee

• Mentor-match calls follow the same pricing as job interviews: a $25.00 (USD) fee applies per completed call, paid by the mentee (the technician who reached out).
• No fee is charged to initiate the request. The $25.00 fee is only charged after a completed, verified call.

5. Automatic Renewal & Stored Cards

• Memberships renew automatically. By subscribing you authorize TradeHire to charge your stored payment method on each renewal date until you cancel.
• By completing a membership checkout you also authorize TradeHire to store your card and to charge the applicable per-interview fees described in Section 3 without re-entering card details.
• If a renewal or fee charge is declined, we will notify you and may pause your access until payment succeeds.

6. Disputes

• If you believe you were charged in error, contact support@tradehire.com within 30 days of the charge.
• We review billing disputes and respond within 5 business days. Where a charge was applied in error, we will refund it.
• Initiating a chargeback without first contacting support may result in suspension of your account pending resolution.

7. Changes to Fees

• We may change membership prices or the per-interview fee. We will notify active members by email at least 30 days before a price change takes effect.
• Continued use of the platform after a price change becomes effective constitutes acceptance of the new pricing.